One of the toughest questions we face as small
business owners is whether or not we are building a business worth
buying. It is a fundamental question. We understand why its value is an
important issue. We realize that the price paid will reflect, in some
way, the benefits received. Buyers will trade their cash for perceived
future benefits.
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We invest our most valuable resources of our time, our
energy and our talent. We also invest our money, if not in the price
paid, the down payment, the monthly payments or in the working capital,
then in the money we lose from other missed opportunities. We are also
investing today in anticipation of future benefits.
So, the tough question is: are we building something
worth buying? The question is one that makes most of us uncomfortable.
If we do have our business on the market, we are usually uncertain of
its value. If it is not on the market, we are usually reluctant to face
the issue at all.
The problem is that we invest our time and money
in our business without enough thought. The result is well known. It is
estimated that 80% of all small businesses fail within the first five
years! For those of us who try to sell before we burn out, we can't
believe the low offers we receive! It is less well known that most
businesses offered for sale do not sell for anywhere near the listed
price or within the anticipated time frame.
Our business is valuable only if it is truly
profitable, creating a good life for its owner. This is as true for us
as it is for any stranger who might buy our business. If our business
isn't profitable, why should we come to work every day? Obviously, we
shouldn't! How can we expect someone else to take our place? The answer,
of course, is that we can't.
What we need to create is a business that
functions exactly like a franchise prototype. A franchise prototype is a
small business (a franchise) run like a big business (the franchisor).
It is a 'turnkey' operation. Systems exist for each aspect of its
operation. It runs independently of its owner. The key is the system.
Just turn the key, and it runs by itself!
To accomplish this, we need to first ask
ourselves, "What do we want to do better than anyone else so that
customers will choose us over our competitors?" Bigger profits and the
benefits that follow are the result of better systems: marketing
systems, operating systems, administrative systems. In order to know
what systems are needed to make our business more successful, we first
have to know what we want to achieve.
We must have a vision of what we want and of what
we need to do in our business in order to achieve it. This is a vision
of what our business could be. Then, like big business, we have to
design better systems to take us in the right direction to implement our
vision.
We must spend our time designing and redesigning
'the way we do it' until we are profitable at it. Our employees will
enjoy the satisfaction of high productivity. Our customers will delight
in our effectiveness and efficiency of delivering what they want. We
will make money, get some time off, and build a valuable business.
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